How did the helpline benefit you?
When I called the phone advisor was so positive. Mostly they told me what I knew already, which reinforced I was making the right decision. Talking had much stronger impact than reading and just thinking about quitting – it made it more real.
After explaining all the options, they put me in touch with my local stop smoking service. From here I was booked to see someone in person every week so I could also collect some free NRT.
The face-to-face advisor was amazingly understanding. When I had a relapse she didn’t judge me and just said ‘you know what, that’s okay, you can just start again’. As simple as that. This really helped keep me on track.